SHOULD YOU DO INBOUND CALLING IN-HOUSE OR OUTSOURCE IT?
Normally businesses can sell their products and services reasonably well. But at times it becomes difficult to patiently talk to their clients directly to sell their products and services. Most businesses cannot sell themselves - and that's enough. This is why most companies that have tried in-house customer call handling before are fully aware of the value of having an experienced inbound call center service partner.
For over 10 years, Assistele has provided first-class customer service to small businesses around the world. Our goal has always been to improve the Customer Satisfaction Rating (CSAT) of our clients so that they can be on par - or even better - with their larger peers. With good call center performance for customers, small and midsize businesses can scale better. We have seen this happen with our client's hundreds of times. But, of course, it is equally important to provide better products and services to ensure genuine customer satisfaction.